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WaterLink Connect 2

So you'd like to download WaterLink Connect 2?

There are a number of issues with the latest release of WaterLink Connect. We are working with LaMotte to resolve and will keep you updated.

In the meantime, we have provided an installation guide, user guide and troubleshooting guide.

Installation guide

If you have not done so already, please install WaterLink Connect 2.

  1. Uninstall WaterLink Connect
  2. Uninstall Pooltrackr Connect
  3. Download and install WaterLink Connect 2 (Use this link)
  4. Open WaterLlink Connect 2, plug in your Spin and update the firmware

User guide

You no longer need to have WaterLink Connect open to do a test, it is all done within the browser.

  1. Go to Pooltrackr Lab and open a pool as you usually would to do a test
  2. Click the WaterLink Connect 2 button, next to the Test Water button)
  3. Select the sample type and the disk
  4. Start the test

Troubleshooting guide



WaterLink Connect button greyed out

  1. Click start, search for “Services” and open “Services”. Find WaterLink Connect in the list and press “Restart the service”

If this doesn’t work, check the following:

  1. Ensure WaterLink Connect 2 is installed (see above)
  2. Ensure WaterLink Connect 2 is up to date
  3. Ensure Chrome is up to date (see here)
  4. Ensure Windows is up to date (see here)

Continually having to restart the service

  1. Go to services
  2. Click properties
  3. Click “Recovery” tab
  4. Setup as below

Only some results not importing / going into the wrong fields

  1. Open WaterLink Connect and update the firmware.
Cannot see test button

Chrome version 21 or later blocks mixed content by default. It does not provide a message to the users, so they may not know that the content is being blocked by the browser. The block appears at the page level, so you may need to unblock pages more than once while working on different content pages.

The indicator for mixed content is a shield icon that appears only in the far right of the address bar. There are no other pop-ups or visual clues that Chrome is blocking content, so keep an eye out for this silent icon.

To allow mixed content in Google Chrome:

  1. Click the shield icon in the far right of the address bar.
  2. In the pop-up window, click Load anyway or Load unsafe script (depending on your Chrome version).

Note: The steps to "load anyway" must be completed for each page where the icon or message appears.

To set your Chrome browser to ALWAYS allow mixed content:

Caution: If using this option, Chrome will no longer check for unsecured content of every webpage (not just the Pearson product you are using).

  1. In an open Chrome browser, press Ctrl+Shift+Q on your keyboard to force close Chrome. Chrome must be fully closed before the next steps.
  2. Right-click the Google Chrome desktop icon (or Start Menu link).
  3. Select Properties.
  4. At the end of the existing information in the Target field, add: " --allow-running-insecure-content" (There is a space before the first dash.)
  5. Click OK.
  6. Open Chrome and try to launch the content that was blocked earlier. It should work now.

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